AN ACCRINGTON residential home has been ordered to improve after it failed to meet standards in four out of five inspected areas.

Belvedere Care Home, in Wellington Street, was found in need of improvement following a surprise inspection by the Care Quality Commission (CQC).

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Two inspectors visited the home, which provides accommodation for up to 38 people, following a tip-off which provided ‘concerning information’.

However, inspectors said residents ‘looked relaxed, had a friendly rapport with staff, and looked clean and well-cared for’.

Much of the criticism aimed at the home was levelled at record-keeping and paperwork.

The CQC said it was ‘concerned’ a number of incidents and unexplained bruises had not been reported, and said staff had not completed certain areas of training, such as health and safety and dealing with difficult residents.

The home has now been asked to set out an action plan to rectify the issues by March 3.

The CQC report said: “People told us they were happy with the care they received and they were well looked after.

“They told us, ‘I am happy with the care. They look after me very well and it is all very good’, and ‘I like it here, it’s all very good’.

“We saw people had access to a wide variety of hospital and other specialists such as speech and language therapists and routine professionals, for example opticians, podiatrists, dentists, and district nurses.”

The owner and manager of the Belvedere Care Home, Francesca Windsor, said she has acted on the findings.

She said: “The day the CQC came I was not there to give them the records.

“There was nothing I could do about it. I have sent the action plan. Our inspector is quite happy with it.

“Next time, I’m going to make sure the records are there, available for the inspector.”