Parents’ shock over mouldy burger bun served in Accrington Burger King

Parents’ shock over mouldy burger bun served in Accrington Burger King

Dean and Amanda Bartlett Smith

The bun with the mould (circled)

First published in Hyndburn Blackburn Citizen: Photograph of the Author by , Hyndburn reporter

A COUPLE have spoken of their ‘disgust and concern’ after being served a mouldy bun at fast food giant Burger King.

Dean Bartlett-Smith and his wife, Amanda, were served the mouldy food after visiting the new Accrington branch, which opened on November 23.

The chain has apologised for the incident, and invited the couple back to the strEAT Foodcourt, in the Arndale Centre, for a free meal.

Dean said his wife discovered the bread on her Whopper burger was mouldy when they visited the branch with their one-year-old daughter, Ella, around 11am on Friday.

The 34-year-old, who lives in Major Street, Crawshawbooth said: “As soon as my wife opened her box, we could see a large area of mould on the burger bun. My wife returned her burger.

“The girl just said, ‘do you want a refund or another burger?’.

“Amanda felt quite distressed, because she was going to give some to Ella.

“She felt disgusted that nobody had noticed. Shocked was another thing.”

Businessman Dean claimed a manager was on his phone, and did not step in to resolve the situation.

After complaining to Burger King, a customer services worker said the company’s area manager had investigated.

In an email to Dean, Wendy Christodoulou wrote: “One tray of buns were found to have mould beginning to form.

“This is due to some moisture inside the plastic bag the buns are delivered in.

“Moisture like this has never been seen inside bags of delivered buns and after some investigation with our supplier it has come to light that over the busy Christmas and New Year sales period our supplier had been freezing the buns.

“This is not a Burger King policy and the situation has been taken up with the supplier.

“All staff have been retrained on food safety and being vigilant when storing and preparing our products.”

The Lancashire Telegraph outlined the couple’s concerns in an email and phone calls to Burger King representatives yesterday and the company said it was investigating.

Comments (38)

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9:08pm Wed 15 Jan 14

happycyclist says...

You go into Burger King and are shocked by the food? Get a grip. Cook your own food properly if you're that bothered about what you eat. Chumps.
You go into Burger King and are shocked by the food? Get a grip. Cook your own food properly if you're that bothered about what you eat. Chumps. happycyclist
  • Score: 31

9:13pm Wed 15 Jan 14

darwenTower says...

“Amanda felt quite distressed, because she was going to give some to Ella."

http://www.youtube.c
om/watch?v=Qh2sWSVRr
mo
“Amanda felt quite distressed, because she was going to give some to Ella." http://www.youtube.c om/watch?v=Qh2sWSVRr mo darwenTower
  • Score: 7

9:18pm Wed 15 Jan 14

LancsM says...

Feeding a 1 year old a burger from a fast food place, wonderful parenting. Give her a cigarette too while you're at it.
Feeding a 1 year old a burger from a fast food place, wonderful parenting. Give her a cigarette too while you're at it. LancsM
  • Score: 51

9:20pm Wed 15 Jan 14

You're not mugging me off that easily says...

What a pair of whinging moaning saddos. You've complained to the management there so why bother going to the local newspaper?

Why don't you get in touch with the bloke who found plastic in his dog food. Maybe you could team up and do an article for Hello magazine. But in any event get a grip and a life.
What a pair of whinging moaning saddos. You've complained to the management there so why bother going to the local newspaper? Why don't you get in touch with the bloke who found plastic in his dog food. Maybe you could team up and do an article for Hello magazine. But in any event get a grip and a life. You're not mugging me off that easily
  • Score: 41

9:21pm Wed 15 Jan 14

You're not mugging me off that easily says...

Peasants.
Peasants. You're not mugging me off that easily
  • Score: 15

9:25pm Wed 15 Jan 14

toffee309 says...

LancsM wrote:
Feeding a 1 year old a burger from a fast food place, wonderful parenting. Give her a cigarette too while you're at it.
I know it's acyclovir but it doesn't say that
[quote][p][bold]LancsM[/bold] wrote: Feeding a 1 year old a burger from a fast food place, wonderful parenting. Give her a cigarette too while you're at it.[/p][/quote]I know it's acyclovir but it doesn't say that toffee309
  • Score: 7

9:27pm Wed 15 Jan 14

toffee309 says...

toffee309 wrote:
LancsM wrote:
Feeding a 1 year old a burger from a fast food place, wonderful parenting. Give her a cigarette too while you're at it.
I know it's acyclovir but it doesn't say that
Ha ha that should say accy
[quote][p][bold]toffee309[/bold] wrote: [quote][p][bold]LancsM[/bold] wrote: Feeding a 1 year old a burger from a fast food place, wonderful parenting. Give her a cigarette too while you're at it.[/p][/quote]I know it's acyclovir but it doesn't say that[/p][/quote]Ha ha that should say accy toffee309
  • Score: 3

9:30pm Wed 15 Jan 14

Malthus says...

I have got to admit that I would find mouldy bread an unpleasant experience and would complain because of it. However, is there really a need for a photograph of the couple sat side by side in a pose that suggests they have just been informed that their entire family has been wiped out in a freak accident. Also was there a need to inform the press? It appears Burger King have accepted their faults and also tried to recompense these two for their unfortunate dining experience. What I find most shocking is the fact that someone called Bartlett-Smith takes their spouse to Burger King, perhaps it is because in Crawshawbooth fast food is classed as sophisticated and modern, lol. Finally, does anyone else find the phrase “As soon as my wife opened her box, we could see a large area of mould on the burger bun" ambiguous? :-)
I have got to admit that I would find mouldy bread an unpleasant experience and would complain because of it. However, is there really a need for a photograph of the couple sat side by side in a pose that suggests they have just been informed that their entire family has been wiped out in a freak accident. Also was there a need to inform the press? It appears Burger King have accepted their faults and also tried to recompense these two for their unfortunate dining experience. What I find most shocking is the fact that someone called Bartlett-Smith takes their spouse to Burger King, perhaps it is because in Crawshawbooth fast food is classed as sophisticated and modern, lol. Finally, does anyone else find the phrase “As soon as my wife opened her box, we could see a large area of mould on the burger bun" ambiguous? :-) Malthus
  • Score: 63

9:33pm Wed 15 Jan 14

Paul The Octopus Lives! says...

“As soon as my wife opened her box, we could see a large area of mould"

You need a divorce my friend - not just a new burger!
“As soon as my wife opened her box, we could see a large area of mould" You need a divorce my friend - not just a new burger! Paul The Octopus Lives!
  • Score: 44

9:54pm Wed 15 Jan 14

billy32 says...

Nice of Burger King to admit the fault, what they need to do is train there staff to have a look at the "food" they are preparing. The couple would of been better just having a word with the Burger King manager as she seems honest.
Nice of Burger King to admit the fault, what they need to do is train there staff to have a look at the "food" they are preparing. The couple would of been better just having a word with the Burger King manager as she seems honest. billy32
  • Score: 21

9:55pm Wed 15 Jan 14

MJA says...

Sometimes things go wrong. Some people make a song and dance. Some people just get on with their life.
Sometimes things go wrong. Some people make a song and dance. Some people just get on with their life. MJA
  • Score: 31

9:55pm Wed 15 Jan 14

Lancs - pensioner says...

I feel a claim coming on,

Gladstone Brooks Gladstone Brooks!!!

Get a life for gods sake.
I feel a claim coming on, Gladstone Brooks Gladstone Brooks!!! Get a life for gods sake. Lancs - pensioner
  • Score: 31

9:57pm Wed 15 Jan 14

Michael@ClitheroeSince58 says...

Personally I think they did the right thing going to the newspapers, it warns people to be very cautious about eating at Burger King in Accrington.
Personally I think they did the right thing going to the newspapers, it warns people to be very cautious about eating at Burger King in Accrington. Michael@ClitheroeSince58
  • Score: -19

10:40pm Wed 15 Jan 14

You're not mugging me off that easily says...

Lancs - pensioner wrote:
I feel a claim coming on,

Gladstone Brooks Gladstone Brooks!!!

Get a life for gods sake.
No that's just a stroke!
[quote][p][bold]Lancs - pensioner[/bold] wrote: I feel a claim coming on, Gladstone Brooks Gladstone Brooks!!! Get a life for gods sake.[/p][/quote]No that's just a stroke! You're not mugging me off that easily
  • Score: -2

10:50pm Wed 15 Jan 14

Good call says...

How about not feeding your kids such rubbish, learn to cook from scratch. It is cheaper and healthier once you know where to buy the foodstuffs. Why would anyone feed their children such muck.
How about not feeding your kids such rubbish, learn to cook from scratch. It is cheaper and healthier once you know where to buy the foodstuffs. Why would anyone feed their children such muck. Good call
  • Score: 24

11:13pm Wed 15 Jan 14

Lancs - pensioner says...

MJA wrote:
Sometimes things go wrong. Some people make a song and dance. Some people just get on with their life.
Hi MJA
I would normally agree with you but not Whilst there's chance of a claim, these people need to get a life, sat there on there settee looking all innocent!
[quote][p][bold]MJA[/bold] wrote: Sometimes things go wrong. Some people make a song and dance. Some people just get on with their life.[/p][/quote]Hi MJA I would normally agree with you but not Whilst there's chance of a claim, these people need to get a life, sat there on there settee looking all innocent! Lancs - pensioner
  • Score: 15

11:47pm Wed 15 Jan 14

Graham Hartley says...

Such is life in what must pass for uptown Accrington. Fascinating, visceral reporting. More!
Such is life in what must pass for uptown Accrington. Fascinating, visceral reporting. More! Graham Hartley
  • Score: 4

3:56am Thu 16 Jan 14

LancsM says...

toffee309 wrote:
LancsM wrote:
Feeding a 1 year old a burger from a fast food place, wonderful parenting. Give her a cigarette too while you're at it.
I know it's acyclovir but it doesn't say that
Sorry, I don't speak gibberish, they did state they were about to feed that junk to their 1 year old.
[quote][p][bold]toffee309[/bold] wrote: [quote][p][bold]LancsM[/bold] wrote: Feeding a 1 year old a burger from a fast food place, wonderful parenting. Give her a cigarette too while you're at it.[/p][/quote]I know it's acyclovir but it doesn't say that[/p][/quote]Sorry, I don't speak gibberish, they did state they were about to feed that junk to their 1 year old. LancsM
  • Score: 9

5:16am Thu 16 Jan 14

Pendle power says...

"Large area of mould" it's like a little dot wot comedians !!
"Large area of mould" it's like a little dot wot comedians !! Pendle power
  • Score: 20

7:14am Thu 16 Jan 14

Lancs Away says...

Suppose that is what you get for eating junk food and giving it to a one year old....well....does she know what vegetables taste like, they would do her much more good!
Suppose that is what you get for eating junk food and giving it to a one year old....well....does she know what vegetables taste like, they would do her much more good! Lancs Away
  • Score: 19

8:19am Thu 16 Jan 14

Jackson Bollox says...

If the council invested more money in the roads and river systems, this would never have happened. I blame the year 1968.
If the council invested more money in the roads and river systems, this would never have happened. I blame the year 1968. Jackson Bollox
  • Score: 7

8:35am Thu 16 Jan 14

Black Car Guy. says...

Would the mould not make the burger taste better?
Would the mould not make the burger taste better? Black Car Guy.
  • Score: 12

8:56am Thu 16 Jan 14

bow1974 says...

As if you would give that carp to a one year old child the parents want investigating not burger king.
As if you would give that carp to a one year old child the parents want investigating not burger king. bow1974
  • Score: 18

9:24am Thu 16 Jan 14

You're not mugging me off that easily says...

I bet they wish they hadn't gone to the newspapers now.
I bet they wish they hadn't gone to the newspapers now. You're not mugging me off that easily
  • Score: 15

10:41am Thu 16 Jan 14

It's a spade! says...

I should think a tube of Vagisil should do the trick!
I should think a tube of Vagisil should do the trick! It's a spade!
  • Score: 11

11:28am Thu 16 Jan 14

ChrisDeBerg says...

Well well, while naming and shaming Burger King, they have inadvertently named and shamed themselves as bad parents!! Who with a single brain cell would feed a 1yr old baby fast food like that?? Obviously everyone above me posting on here read the same line in this article and thought the same!!

None the less... thanks for the heads up on the quality of food at BK Accy, I'll make sure I steer clear!
Well well, while naming and shaming Burger King, they have inadvertently named and shamed themselves as bad parents!! Who with a single brain cell would feed a 1yr old baby fast food like that?? Obviously everyone above me posting on here read the same line in this article and thought the same!! None the less... thanks for the heads up on the quality of food at BK Accy, I'll make sure I steer clear! ChrisDeBerg
  • Score: 11

2:08pm Thu 16 Jan 14

onsidecobra says...

I feel a sitcom being prepared: 'The Everyday Adventures Of A Fast Food Chain'. No sorry you just couldn't make this stuff up!
I feel a sitcom being prepared: 'The Everyday Adventures Of A Fast Food Chain'. No sorry you just couldn't make this stuff up! onsidecobra
  • Score: 4

4:48pm Thu 16 Jan 14

bigdee123 says...

i had a similar incident at mac dees, i was just about to put the burger in my blender to feed to my 3mth old baby and i discovered it had a slight spot of mold on the bun. i steer clear now, we feed the baby on doner kebabs instead.
i had a similar incident at mac dees, i was just about to put the burger in my blender to feed to my 3mth old baby and i discovered it had a slight spot of mold on the bun. i steer clear now, we feed the baby on doner kebabs instead. bigdee123
  • Score: 15

6:31pm Thu 16 Jan 14

real betis hotpot says...

There was probably more nutritional content in that mould then there is in the the entire Burger King menu.
There was probably more nutritional content in that mould then there is in the the entire Burger King menu. real betis hotpot
  • Score: 3

7:07pm Thu 16 Jan 14

phil kernot says...

Paul The Octopus Lives! wrote:
“As soon as my wife opened her box, we could see a large area of mould"

You need a divorce my friend - not just a new burger!
Haha
[quote][p][bold]Paul The Octopus Lives![/bold] wrote: “As soon as my wife opened her box, we could see a large area of mould" You need a divorce my friend - not just a new burger![/p][/quote]Haha phil kernot
  • Score: 6

7:11pm Thu 16 Jan 14

phil kernot says...

Who try's to give a 1 year old a burger , simple parents who shouldn't be parents , more worried about there social life and jobs rather than preparing a good meal for a baby , that's bad parenting simple as that , and to put your shamefull faces in the paper looks like its back fired trying to get sympathy ..
Who try's to give a 1 year old a burger , simple parents who shouldn't be parents , more worried about there social life and jobs rather than preparing a good meal for a baby , that's bad parenting simple as that , and to put your shamefull faces in the paper looks like its back fired trying to get sympathy .. phil kernot
  • Score: 6

8:46pm Thu 16 Jan 14

McAbsent says...

What you don't see is just outside the picture is Ronald McDonald with a big shotgun, aimed at the male who is understandably quivering at the thought of having his brains splashed all over the walls.

Two other concerns are:

How does a BK employee miss mould whilst cooking? Bit criminal that.

Giving a one year-old Burger King, really?
What you don't see is just outside the picture is Ronald McDonald with a big shotgun, aimed at the male who is understandably quivering at the thought of having his brains splashed all over the walls. Two other concerns are: How does a BK employee miss mould whilst cooking? Bit criminal that. Giving a one year-old Burger King, really? McAbsent
  • Score: 0

10:21pm Thu 16 Jan 14

claytoner85 says...

McAbsent wrote:
What you don't see is just outside the picture is Ronald McDonald with a big shotgun, aimed at the male who is understandably quivering at the thought of having his brains splashed all over the walls.

Two other concerns are:

How does a BK employee miss mould whilst cooking? Bit criminal that.

Giving a one year-old Burger King, really?
Why would Ronald McDonald be there? I am sure poaching customers with a shotgun is illegal.
[quote][p][bold]McAbsent[/bold] wrote: What you don't see is just outside the picture is Ronald McDonald with a big shotgun, aimed at the male who is understandably quivering at the thought of having his brains splashed all over the walls. Two other concerns are: How does a BK employee miss mould whilst cooking? Bit criminal that. Giving a one year-old Burger King, really?[/p][/quote]Why would Ronald McDonald be there? I am sure poaching customers with a shotgun is illegal. claytoner85
  • Score: 0

6:03pm Fri 17 Jan 14

BIGGLESTOE says...

It's a spade! wrote:
I should think a tube of Vagisil should do the trick!
Funny you should say that The other half and I, thought we'd treat ourselves to a Burger king double cheese burger, early last year! Oh boy did they have a disgusting after taste, and its put me off **** ever since!!
[quote][p][bold]It's a spade![/bold] wrote: I should think a tube of Vagisil should do the trick![/p][/quote]Funny you should say that The other half and I, thought we'd treat ourselves to a Burger king double cheese burger, early last year! Oh boy did they have a disgusting after taste, and its put me off **** ever since!! BIGGLESTOE
  • Score: 0

6:09pm Fri 17 Jan 14

BIGGLESTOE says...

BIGGLESTOE wrote:
It's a spade! wrote:
I should think a tube of Vagisil should do the trick!
Funny you should say that The other half and I, thought we'd treat ourselves to a Burger king double cheese burger, early last year! Oh boy did they have a disgusting after taste, and its put me off **** ever since!!
'****' is not a swear word
[quote][p][bold]BIGGLESTOE[/bold] wrote: [quote][p][bold]It's a spade![/bold] wrote: I should think a tube of Vagisil should do the trick![/p][/quote]Funny you should say that The other half and I, thought we'd treat ourselves to a Burger king double cheese burger, early last year! Oh boy did they have a disgusting after taste, and its put me off **** ever since!![/p][/quote]'****' is not a swear word BIGGLESTOE
  • Score: 0

6:29pm Fri 17 Jan 14

Shorty Medlocke says...

Sounds a bit like the rubbish I was given when I bought some 'chicken' the other day from Accrington KFC. Was it really chicken? First time I've been to KFC in years, I won't be going back. I have written a letter of complaint - does anyone want the free vouchers I will inevitably receive?
Sounds a bit like the rubbish I was given when I bought some 'chicken' the other day from Accrington KFC. Was it really chicken? First time I've been to KFC in years, I won't be going back. I have written a letter of complaint - does anyone want the free vouchers I will inevitably receive? Shorty Medlocke
  • Score: 0

7:56pm Fri 17 Jan 14

leyton says...

the mould was probably the only decent fresh thing to eat in the entire place .I presume ringing the rag is a precursor to a court case for the saddos.
the mould was probably the only decent fresh thing to eat in the entire place .I presume ringing the rag is a precursor to a court case for the saddos. leyton
  • Score: 0

9:46pm Fri 17 Jan 14

accy69 says...

Lets see...

a new business comes to town at last, with new jobs, and the best thing the paper can do is rip apart the place with a bit of mold, so if sales drop,and people lose their jobs. will the paper give them a job ?

do we want Accrington as a town to completely die, ???

and as for this couple letting the 1 year eat fast food !!!! well done 10 out of 10 for a good thing not to do !!!

and as for the pic, people like the publicity , they need a life !!
Lets see... a new business comes to town at last, with new jobs, and the best thing the paper can do is rip apart the place with a bit of mold, so if sales drop,and people lose their jobs. will the paper give them a job ? do we want Accrington as a town to completely die, ??? and as for this couple letting the 1 year eat fast food !!!! well done 10 out of 10 for a good thing not to do !!! and as for the pic, people like the publicity , they need a life !! accy69
  • Score: 2

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