A CARE service based in Darwen has been told to improve in some areas by inspectors.
The Pembroke Court offices of Places for People Individual Support, in George Street, which provides care to about 70 people in housing schemes within the borough, was inspected by the Care Quality Commission.
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Although It was rated ‘good’ for safety, effectiveness and care, but the inspectors felt it needed to improve its leadership and responsiveness.
Their concerns included the following: “There was a lack of consistency in the way the service was organised across the sites. This meant staff at one site did not always know in advance of their shift which people they would be supporting.
“Although there were quality assurance systems in place for each of the sites, we found these were not sufficiently robust to ensure action had always been taken where the need for improvement in the service had been identified.”
But the report said: “People who used the service and their relatives were mainly positive about the attitude and approach of staff.”
It added: “A health professional we spoke with told us they considered staff at the site they visited were exceptional in the support they provided to people. All the staff we spoke with were able to show that they knew people who used the service well.”
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