Darwen OAP's shock at phone bill error

Blackburn Citizen: Maureen Roberts with her new phone Maureen Roberts with her new phone

A PENSIONER was hit with a £90 phone bill for calls she did not make after her account was accidentally connected to a different line.

When she received her bill, 78-year-old Maureen Roberts found she had been billed for calls to premium rate numbers and for calls to geographic numbers that she did not recognise.

She had always made sure that her account was in credit, and regularly topped it up with pre-paid cards, so was shocked when she received an invoice saying that her account was in the red.

BT agreed to waive the charges, but Maureen has now cancelled her contract and bought a mobile phone for fear of it happening again.

Maureen, who lives in Dobson Street, Darwen, said: “This is the second time it’s happened to me. I’m always in credit with them, and I never owe anything.

“But what they’ve done is had me hooked up to another line.

“There’s calls on there that I haven’t made. I write everything down when I use the phone, but there’s special service calls on there, and calls to Bolton. I don’t know anyone from Bolton.

“I’ve been hooked up to the wrong number. I’ve had the same number for thirty years, and kept it when I moved house, but it happened before when I lived in Cavendish Street, and I don’t really think it’s fair.

“I’m a pensioner, that phone is vital to me, because I’m on my own, but I had to cancel.

“It’s the principle that I don’t like. I’m glad I got shot of them, but I don’t think it’s fair.

“And what if it happened to somebody else that wasn’t aware?”

BT said: “BT is investigating this case as a matter of urgency.”

Comments (4)

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4:25pm Fri 21 Mar 14

Sweaty Whippet says...

This is newsworthy???? BT made an error (no surprise there then) but they fixed it immediately by waiving the charges. Why does the rest of East Lancashire need to know about it.. Get a grip!
This is newsworthy???? BT made an error (no surprise there then) but they fixed it immediately by waiving the charges. Why does the rest of East Lancashire need to know about it.. Get a grip! Sweaty Whippet
  • Score: 14

1:13am Sat 22 Mar 14

Malthus says...

Does this woman have grandchildren? I ask this because my grandmother was billed for premium rate calls and upon investigation it turned out to be mostly great grandchildren taking using the phone phone without permission. However, it also transpired that my Grandmother had also voted for Susan Boyle when she was on Britain's Got Talent.. I really get annoyed by stories like this. In my opinion, there is less chance of a mistake these days than there was years ago. As has been stated already, BT waived the bill and still this woman complains. Just one final thought, does this woman have care workers visiting her property? If so the calls may be to her care providers employers in order for them to register the time and duration of their visit; this was also the case with my Gran'.
Does this woman have grandchildren? I ask this because my grandmother was billed for premium rate calls and upon investigation it turned out to be mostly great grandchildren taking using the phone phone without permission. However, it also transpired that my Grandmother had also voted for Susan Boyle when she was on Britain's Got Talent.. I really get annoyed by stories like this. In my opinion, there is less chance of a mistake these days than there was years ago. As has been stated already, BT waived the bill and still this woman complains. Just one final thought, does this woman have care workers visiting her property? If so the calls may be to her care providers employers in order for them to register the time and duration of their visit; this was also the case with my Gran'. Malthus
  • Score: -1

4:51pm Sat 22 Mar 14

mrsmoo says...

Malthus wrote:
Does this woman have grandchildren? I ask this because my grandmother was billed for premium rate calls and upon investigation it turned out to be mostly great grandchildren taking using the phone phone without permission. However, it also transpired that my Grandmother had also voted for Susan Boyle when she was on Britain's Got Talent.. I really get annoyed by stories like this. In my opinion, there is less chance of a mistake these days than there was years ago. As has been stated already, BT waived the bill and still this woman complains. Just one final thought, does this woman have care workers visiting her property? If so the calls may be to her care providers employers in order for them to register the time and duration of their visit; this was also the case with my Gran'.
I know this lady and the answer to both your questions is 'No' - she doesn't have grandchildren & she doesn't have care workers. You don't seem to realise the upset that elderly people are caused by ridiculous mistakes from these big companies. Of course they should 'waive the bill' it wasn't correct in the first place. Your gran maybe senile & poor woman to have a grandchild like you - but this lady has her full faculties
[quote][p][bold]Malthus[/bold] wrote: Does this woman have grandchildren? I ask this because my grandmother was billed for premium rate calls and upon investigation it turned out to be mostly great grandchildren taking using the phone phone without permission. However, it also transpired that my Grandmother had also voted for Susan Boyle when she was on Britain's Got Talent.. I really get annoyed by stories like this. In my opinion, there is less chance of a mistake these days than there was years ago. As has been stated already, BT waived the bill and still this woman complains. Just one final thought, does this woman have care workers visiting her property? If so the calls may be to her care providers employers in order for them to register the time and duration of their visit; this was also the case with my Gran'.[/p][/quote]I know this lady and the answer to both your questions is 'No' - she doesn't have grandchildren & she doesn't have care workers. You don't seem to realise the upset that elderly people are caused by ridiculous mistakes from these big companies. Of course they should 'waive the bill' it wasn't correct in the first place. Your gran maybe senile & poor woman to have a grandchild like you - but this lady has her full faculties mrsmoo
  • Score: 11

12:32pm Mon 24 Mar 14

We'll win the next one says...

Not exactly Headline stuff is it ?
Not exactly Headline stuff is it ? We'll win the next one
  • Score: 1

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