FAMILIES raised concerns about the attitude of staff at a care home in Whalley during an inspection.
The Care Quality Commission said The Croft Care Home, in King Street, had failed to meet two key standards during its recent visit to the 26-bed home.
‘Moderate’ concerns were raised about the ‘assessment and monitoring of the service’, with the inspectors’ report saying: “Some relatives told us they felt they needed to visit the service regularly, to monitor the delivery of care and ensure their relative was okay.
“They indicated they had a lack of confidence in some services being appropriately and consistently provided. This meant the quality monitoring systems did not effectively monitor, identify and manage risks to people using the service.”
Meanwhile, minor concerns were raised about the ‘care and welfare of residents’, with the comments including the following: “During the inspection we observed some positive and kind interactions between the staff and people living in the home.
“However, prior to the inspection we had received information which indicated staff were not always caring and responsive. During the inspection we were given examples whereby the manner, attitude and response from staff had not always been helpful and considerate.”
The report did contain dozens of positive comments about the home, however, while noting that standards around ‘safeguarding people from abuse’, ‘supporting workers’ and ‘complaints’ were being met.
Kiran Nathwani, director of Farrington Care Homes Limited, which owns the home, said: “We have recently taken over this home and have carried out extensive refurbishment work. We’ve carpeted the whole area, the grounds have been completely redone and residents’ furniture has been replaced.”
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