Brain swelling missed after computer glitch at Royal Blackburn Hospital

Blackburn Citizen: Hasina Ganchi Hasina Ganchi

A WOMAN suffered a brain haemorrhage just a month after being told there was nothing wrong because part of her scan results were missing.

Bosses at Royal Blackburn Hospital later sent mother-of-four Hasina Ganchi a letter that said a section of a CT scan was unavailable due to a ‘computer failure’.

Had it not been for this failure, radiologists would have seen she had a brain aneurysm.

The hospital trust has since apologised to the 42-year-old, who said she had suffered headaches for more than a decade, saying it was ‘likely’ that diagnosing her aneurysm would have prevented the haemorrhage.

Mrs Ganchi, of Deganwy Avenue, Blackburn, had a CT scan at the Haslingden Road hospital last July.

She said she was told everything was ‘okay’, but in the August while working at the family-owned takeaway, Funky Fried Chicken in Whalley New Road, she collapsed.

The family has had to close the business while it deals with Mrs Ganchi’s condition.

Mrs Ganchi, who is married to Noor, said: “I have had headaches for 10 to 12 years but I was never referred to the hospital for an x-ray or anything. The medication kept going up and up and they said it was all sorts of things, such as depression.”

Mrs Ganchi who had the scan on July 5, was taken to Royal Preston Hospital after her collapse in August and scans showed she had had an aneurysm, a swelling of blood within an artery or vein.

An official complaint was lodged against Royal Blackburn and the Ganchis met hospital chiefs earlier this month.

She said: “We wanted to keep a record of everything said in the meeting so we asked for them to record it and send us a copy.

“But when they sent the CD, it was blank. It just added insult to injury.”

Mrs Ganchi said she was still suffering severe headaches, but the cause has never been diagnosed.

She said: “I can’t do things that I used to do and I am not myself.”

In a letter sent after that meeting, radiology manager David O’Brien said after the first scan, it was decided a second scan with an injection of dye was needed and undertaken. However due to computer problems, the findings of the second scan were not placed on her report.

He said: “When you had a further scan in August the radiologist referred back to your previous examination and noted that images demon- strated a 4mm aneurysm in the middle cerebral artery.

“While it is not possible to say with absolute certainty whether or not identifying the aneurysm earlier would have prevented you suffering the haemorrhage, this is a likely possibility. Please accept my sincere apologies on behalf of the directorate and indeed the trust for this system failure and for any additional suffering and anguish it may have caused.”

He said procedures had been put in place to prevent it happening again.

Chris Pearson, Chief Nurse at East Lancashire Hospitals NHS Trust, said: "Patient confidentiality is of the utmost importance to us so we are unable to comment on individual cases.

"It is always disappointing when a patient feels it necessary to speak to the local press about their treatment.  Improving the patient experience is a key objective for the Trust and all feedback is welcomed, acted upon and learned from.  We take complaints very seriously and always try to deal with them in a timely and sensitive way.  We investigate all complaints thoroughly.

"We would urge the patients to contact us directly and can assure them that we will do all we can to answer their questions."

Comments (6)

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1:37pm Tue 27 May 14

noddy57 says...

incompetence springs to mind!! is there no-one answerable for the missing documentation ?l,m sorry but under the old care system this would not have happened and it is more prevalent now than ever before, not only is the level of care questionable the whole system seems to be failing.
incompetence springs to mind!! is there no-one answerable for the missing documentation ?l,m sorry but under the old care system this would not have happened and it is more prevalent now than ever before, not only is the level of care questionable the whole system seems to be failing. noddy57
  • Score: 10

4:12pm Tue 27 May 14

timeforcommonsense says...

noddy57 wrote:
incompetence springs to mind!! is there no-one answerable for the missing documentation ?l,m sorry but under the old care system this would not have happened and it is more prevalent now than ever before, not only is the level of care questionable the whole system seems to be failing.
Of course the system is failing, it's stretched to breaking point as the world and it's mother expect free health care and still we hold the doors open for more people to flood into the country. Time to shut the door along with the loopholes that allow anyone anywhere to exploit our NHS.
[quote][p][bold]noddy57[/bold] wrote: incompetence springs to mind!! is there no-one answerable for the missing documentation ?l,m sorry but under the old care system this would not have happened and it is more prevalent now than ever before, not only is the level of care questionable the whole system seems to be failing.[/p][/quote]Of course the system is failing, it's stretched to breaking point as the world and it's mother expect free health care and still we hold the doors open for more people to flood into the country. Time to shut the door along with the loopholes that allow anyone anywhere to exploit our NHS. timeforcommonsense
  • Score: 15

11:48pm Tue 27 May 14

Steven11 says...

timeforcommonsense wrote:
noddy57 wrote:
incompetence springs to mind!! is there no-one answerable for the missing documentation ?l,m sorry but under the old care system this would not have happened and it is more prevalent now than ever before, not only is the level of care questionable the whole system seems to be failing.
Of course the system is failing, it's stretched to breaking point as the world and it's mother expect free health care and still we hold the doors open for more people to flood into the country. Time to shut the door along with the loopholes that allow anyone anywhere to exploit our NHS.
Spot on , totally agree with you it really is time that we shut our shores /doors /borders . Enough is enough !
[quote][p][bold]timeforcommonsense[/bold] wrote: [quote][p][bold]noddy57[/bold] wrote: incompetence springs to mind!! is there no-one answerable for the missing documentation ?l,m sorry but under the old care system this would not have happened and it is more prevalent now than ever before, not only is the level of care questionable the whole system seems to be failing.[/p][/quote]Of course the system is failing, it's stretched to breaking point as the world and it's mother expect free health care and still we hold the doors open for more people to flood into the country. Time to shut the door along with the loopholes that allow anyone anywhere to exploit our NHS.[/p][/quote]Spot on , totally agree with you it really is time that we shut our shores /doors /borders . Enough is enough ! Steven11
  • Score: 6

6:29pm Wed 28 May 14

pwitch says...

I think the radiology department here definitely has some problems. a few years ago somebody I know had a missed brain-tumour diagnosis which was seen 12 months later by an ENT surgeon. The hospital did apologise at the time then too - but that apology seems to have been a waste of words. Somebody really needs to have an input when it comes to looking at head scans other than the present staff. I hope these comments are passed on to the hospital.
I think the radiology department here definitely has some problems. a few years ago somebody I know had a missed brain-tumour diagnosis which was seen 12 months later by an ENT surgeon. The hospital did apologise at the time then too - but that apology seems to have been a waste of words. Somebody really needs to have an input when it comes to looking at head scans other than the present staff. I hope these comments are passed on to the hospital. pwitch
  • Score: 4

11:10pm Wed 28 May 14

Ronnietate says...

The apology looks to me like another standard letter that is sent out to all patients who complain to the press. Nothing sincere about it at all. Kind of reminds of the "We wish you luck in the future" letters that you get when you apply for a job and don't get it. Once again, nothing sincere here.
The apology looks to me like another standard letter that is sent out to all patients who complain to the press. Nothing sincere about it at all. Kind of reminds of the "We wish you luck in the future" letters that you get when you apply for a job and don't get it. Once again, nothing sincere here. Ronnietate
  • Score: 1

11:35pm Wed 28 May 14

Debbie5 says...

Well my experience of Blackburn hospital was attending on 25 March to be told I had a 12 mm brain aneurysm. I was then referred to Royal Preston for an operation. I cancelled the first as I was too nervous. I then agreed to the 14 May for a crainiotomy and two clips placed on my anuerysm. I am now at home recovering after an amazing experience at both hospitals. I will be indebted to all who saved my life. Let's read praise about the hospitals otherwise we will regular read more negatives than there are lots positives. xx
Well my experience of Blackburn hospital was attending on 25 March to be told I had a 12 mm brain aneurysm. I was then referred to Royal Preston for an operation. I cancelled the first as I was too nervous. I then agreed to the 14 May for a crainiotomy and two clips placed on my anuerysm. I am now at home recovering after an amazing experience at both hospitals. I will be indebted to all who saved my life. Let's read praise about the hospitals otherwise we will regular read more negatives than there are lots positives. xx Debbie5
  • Score: 2

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