A CUP of tea can make all the difference for patients when they visit the Royal Blackburn and Burnley General hospitals, said Shazhad Sarwar.
The non-executive director of East Lancashire Hospitals NHS Trust said he was recently a patient at the trust when he needed a colonoscopy, to examine the interior lining of his large intestine.
He said he was struck by the importance of staff being friendly and offering patients a brew, adding: “A cup of tea might not mean a lot but it actually does. They didn’t know I was a non-executive director, I was just another patient.”
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel