Action pledge over Royal Blackburn Hospital ward concerns

Blackburn Citizen: The Royal Blackburn Hospital The Royal Blackburn Hospital

HOSPITAL bosses have pedged to address concerns about a general surgery ward at the Royal Blackburn Hospital.

The promise to make improvements on ward C14 came after bosses launched a new initiative to invite unhappy patients and family members to their meetings, to talk through their experiences.

The daughter of an elderly patient who had been treated for a lung condition attended this month’s board meeting, and detailed several shortcomings in her dad’s care.

The woman, who asked not to be named, said her dad’s dignity was ‘completely and utterly compromised’ on various occasions.

She was constantly concerned he was not getting enough fluid, food or sleep on C14, while nurses would regularly talk over him and ignore his requests, including a request for a bed pan, she said.

She added: “He was terrified and it made us feel completely and utterly helpless”

She said the care that was given to her dad in the emergency ward and critical care unit was fantastic, however.

Professor Eileen Fairhurst, chairman of East Lancashire Hospitals NHS Trust, said: “It’s an extremely sobering story. I’m really sorry that you had that experience which none of us would want for any of our relatives or anyone that we cared for and loved.”

Ward C14 received a low score of just 52 in the latest Friends and Family Test, which asks patients about their experience in hospital. This was the third worst score out of 29 wards at the Royal Blackburn in January.

Chief nurse Christine Pearson, said: “I will take this back and ensure I feed everything back to the nurses and the wards. You shouldn’t be frightened as a family and particulary your dad as a patient.”

Comments (7)

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10:38am Mon 17 Mar 14

mavrick says...

I wonder how many cases have gone unreported? I know that some were just glad to get out and will not go back, me included. The sad fact is all the good Doctors and Nurses are leaving the country to a better life down under.
Watch the programme on BBC 1 at 8.30 called 7 days in A&E. I personally think these Doctors and nurses should be made to pay back the cost of their training and investment to the NHS..
However the people of this country have to wake up to what this Tory led coalition is doing to the NHS. If we want a NHS like we have always known we must act to stop this privatisation quickly. If you care a jot about the NHS regardless of your political background the time to act is now. write to your MP especially a Tory or Lib dem and demand they fund the NHS properly. Tommorow could be too late.
I wonder how many cases have gone unreported? I know that some were just glad to get out and will not go back, me included. The sad fact is all the good Doctors and Nurses are leaving the country to a better life down under. Watch the programme on BBC 1 at 8.30 called 7 days in A&E. I personally think these Doctors and nurses should be made to pay back the cost of their training and investment to the NHS.. However the people of this country have to wake up to what this Tory led coalition is doing to the NHS. If we want a NHS like we have always known we must act to stop this privatisation quickly. If you care a jot about the NHS regardless of your political background the time to act is now. write to your MP especially a Tory or Lib dem and demand they fund the NHS properly. Tommorow could be too late. mavrick
  • Score: -3

11:06am Mon 17 Mar 14

Dinglebasher says...

What utter bilge, and i speak from experience, I have just returned from the hospital only last week having just got over a bad lung problem and the service i received from the ambulance lads to Dr Green and her staff on ward C6 was second to none, I cannot praise these people high enough The only problem i saw was that the nurses had to work twelve hours plus shifts for little or no reward, only the feeling it must have given them to know they had done a good job, some people seem to forget there are more people in this world sick besides them and be thankful we do have an NHS service to give us the care they do, Well done Royal Blackburn Hospital keep up the good work!!!!
What utter bilge, and i speak from experience, I have just returned from the hospital only last week having just got over a bad lung problem and the service i received from the ambulance lads to Dr Green and her staff on ward C6 was second to none, I cannot praise these people high enough The only problem i saw was that the nurses had to work twelve hours plus shifts for little or no reward, only the feeling it must have given them to know they had done a good job, some people seem to forget there are more people in this world sick besides them and be thankful we do have an NHS service to give us the care they do, Well done Royal Blackburn Hospital keep up the good work!!!! Dinglebasher
  • Score: 10

7:06pm Mon 17 Mar 14

Geoff G of Billington says...

Having spent six weeks on ward c14 I feel that the comments are unworthy
I was treated with the utmost care & dignity on this ward & but for their care
I certainly wouldn't be here today. I personally cannot thank them enough
Having spent six weeks on ward c14 I feel that the comments are unworthy I was treated with the utmost care & dignity on this ward & but for their care I certainly wouldn't be here today. I personally cannot thank them enough Geoff G of Billington
  • Score: 8

8:30pm Mon 17 Mar 14

grimupnorth says...

Backed off from legal action after my Father was discharged 2 years ago after being close to death and treated like dirt , only to recover a quality of life in a nursing home who fed watered and cleaned him and treat him like a Human Being Lynn Wisset assured us that this would never happen again . EMPTY PROMISES
Backed off from legal action after my Father was discharged 2 years ago after being close to death and treated like dirt , only to recover a quality of life in a nursing home who fed watered and cleaned him and treat him like a Human Being Lynn Wisset assured us that this would never happen again . EMPTY PROMISES grimupnorth
  • Score: -3

8:31pm Mon 17 Mar 14

grimupnorth says...

Dinglebasher wrote:
What utter bilge, and i speak from experience, I have just returned from the hospital only last week having just got over a bad lung problem and the service i received from the ambulance lads to Dr Green and her staff on ward C6 was second to none, I cannot praise these people high enough The only problem i saw was that the nurses had to work twelve hours plus shifts for little or no reward, only the feeling it must have given them to know they had done a good job, some people seem to forget there are more people in this world sick besides them and be thankful we do have an NHS service to give us the care they do, Well done Royal Blackburn Hospital keep up the good work!!!!
Good thing you were not on C13/14 It is not quite the same believe me
[quote][p][bold]Dinglebasher[/bold] wrote: What utter bilge, and i speak from experience, I have just returned from the hospital only last week having just got over a bad lung problem and the service i received from the ambulance lads to Dr Green and her staff on ward C6 was second to none, I cannot praise these people high enough The only problem i saw was that the nurses had to work twelve hours plus shifts for little or no reward, only the feeling it must have given them to know they had done a good job, some people seem to forget there are more people in this world sick besides them and be thankful we do have an NHS service to give us the care they do, Well done Royal Blackburn Hospital keep up the good work!!!![/p][/quote]Good thing you were not on C13/14 It is not quite the same believe me grimupnorth
  • Score: 0

8:47pm Mon 17 Mar 14

Julie Aspin says...

In oct/nov 2012 My dad was on ward D18 close to death, neglected, left without water, and when he was discharged to a nursing home because he was blocking a bed they sent him out in mid November in just his pyjama top, socks and underwear. The Matron, the ward sister and the Chief Exec all promised a full investigation and said this would never happen again. Dejavu !!
In oct/nov 2012 My dad was on ward D18 close to death, neglected, left without water, and when he was discharged to a nursing home because he was blocking a bed they sent him out in mid November in just his pyjama top, socks and underwear. The Matron, the ward sister and the Chief Exec all promised a full investigation and said this would never happen again. Dejavu !! Julie Aspin
  • Score: -2

9:14pm Mon 17 Mar 14

onlyonesimongarner says...

Julie Aspin wrote:
In oct/nov 2012 My dad was on ward D18 close to death, neglected, left without water, and when he was discharged to a nursing home because he was blocking a bed they sent him out in mid November in just his pyjama top, socks and underwear. The Matron, the ward sister and the Chief Exec all promised a full investigation and said this would never happen again. Dejavu !!
And that was after losing Dads teeth for a week and then finding them in a nursing station drawer, after we had raised the issue several times .VERY WORRYING LEVEL OF CARE. If you have had a good experience then well done and good luck, But ours was a horrifying eye opener .
[quote][p][bold]Julie Aspin[/bold] wrote: In oct/nov 2012 My dad was on ward D18 close to death, neglected, left without water, and when he was discharged to a nursing home because he was blocking a bed they sent him out in mid November in just his pyjama top, socks and underwear. The Matron, the ward sister and the Chief Exec all promised a full investigation and said this would never happen again. Dejavu !![/p][/quote]And that was after losing Dads teeth for a week and then finding them in a nursing station drawer, after we had raised the issue several times .VERY WORRYING LEVEL OF CARE. If you have had a good experience then well done and good luck, But ours was a horrifying eye opener . onlyonesimongarner
  • Score: 1

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