Faeces found on wall at failing East Lancashire care home

Blackburn Citizen: Faeces found on walls at failing East Lancashire care home Faeces found on walls at failing East Lancashire care home

A CARE home has failed to meet two essential standards after watchdogs found faeces on a wall and residents wearing ‘several layers of clothing’ to keep warm.

Inspectors from the Care Quality Commission (CQC) also found ‘unpleasant odours’ in two bedrooms at Mill Lodge Residential Care Home in Great Harwood.

The Belmont Road home failed two out of three standards examined, and has been told to improve its cleanliness, infection control and the suitability of the premises.

The inspectors said after their visit in January: “In one bedroom the carpet was soiled and smelt of urine.

“In another bedroom a crash mat, the wall next to the bed and a soft toy on the bed were all stained with faeces.

“We saw the commode in one bedroom was rusty and stained with faeces.

“The ceiling tiles in this room were also stained.

“There was an unpleasant odour in two of the bedrooms.

“The carpet in one of these bedrooms was very dirty and in the other the carpet was sticky.”

The washbasins and vanity units were dirty in almost all the bedrooms, they added.

Although signed cleaning schedules indicated all areas of the home were regularly cleaned, it was ‘clear this had not been done thoroughly’, the CQC said.

Concerns were also raised about some areas of the home being too cold, with residents seen to be wearing several layers of clothing.

Various furnishings were also found to be missing.

Prya Jhugroo, the home’s manager, said: “We are undertaking a programme of refurbishment and the concerns that have been raised will all be dealt with within the timescale given to us by the CQC.”

Comments (11)

Please log in to enable comment sorting

11:00am Thu 20 Feb 14

abetterblackburn says...

Just an observation: The care home industry has been a big problem for many years and continues to be so. I remember way back in the seventies when if you wanted to make good money you either opened a newsagents or a care home. I have visited care homes to find the majority dirty and the residents treated more like children. One in particular the manageress stole money from those that she was supposed to be looking after. The owner was a friend who had other things to do so left the running of the place to her. She eventually spent a short time in prison but the home is still there despite what had happened. So trust nobody at all times and resist going there if you can. The care home industry remains a very expensive industry without proper control.

Inspectors from the Care Quality Commission have failed over the years doing what they are supposed to be doing. Trust nobody and complain if you have to because nobody else will do this for you!
Just an observation: The care home industry has been a big problem for many years and continues to be so. I remember way back in the seventies when if you wanted to make good money you either opened a newsagents or a care home. I have visited care homes to find the majority dirty and the residents treated more like children. One in particular the manageress stole money from those that she was supposed to be looking after. The owner was a friend who had other things to do so left the running of the place to her. She eventually spent a short time in prison but the home is still there despite what had happened. So trust nobody at all times and resist going there if you can. The care home industry remains a very expensive industry without proper control. Inspectors from the Care Quality Commission have failed over the years doing what they are supposed to be doing. Trust nobody and complain if you have to because nobody else will do this for you! abetterblackburn
  • Score: 22

11:51am Thu 20 Feb 14

HairyBowls says...

Spot on AbetterBlackburn ;-)
Spot on AbetterBlackburn ;-) HairyBowls
  • Score: 7

2:01pm Thu 20 Feb 14

abetterblackburn says...

Could I please add . . .

“Prya Jhugroo, the home’s manager, said: “We are undertaking a programme of refurbishment and the concerns that have been raised will all be dealt with within the timescale given to us by the CQC.”

So, only goes to show the weakness of the Care Quality Commission. I can only assume that those staying there had some expectations as to the care that would be provided for them. Those expectations were obviously not provided yet no compensation seems to have been awarded to those concerned. The above case really does show the weakness of the Care Quality Commission Scheme. If found out say your doing something about it and nothing more. Why were those faults not noticed by the owner and why was the owner not mentioned in the article.

Again, the Inspectors from the Care Quality Commission have failed yet again. Who in their right mind would ever want their dearest to go there now. The sad part about all this is that probably those who are there may not have had an opportunity to have gone anywhere else. In which case the Council should have some responsibility to have overseen the quality of care provided. How many more care homes are there like this one?

The care industry remains out of control!
Could I please add . . . “Prya Jhugroo, the home’s manager, said: “We are undertaking a programme of refurbishment and the concerns that have been raised will all be dealt with within the timescale given to us by the CQC.” So, only goes to show the weakness of the Care Quality Commission. I can only assume that those staying there had some expectations as to the care that would be provided for them. Those expectations were obviously not provided yet no compensation seems to have been awarded to those concerned. The above case really does show the weakness of the Care Quality Commission Scheme. If found out say your doing something about it and nothing more. Why were those faults not noticed by the owner and why was the owner not mentioned in the article. Again, the Inspectors from the Care Quality Commission have failed yet again. Who in their right mind would ever want their dearest to go there now. The sad part about all this is that probably those who are there may not have had an opportunity to have gone anywhere else. In which case the Council should have some responsibility to have overseen the quality of care provided. How many more care homes are there like this one? The care industry remains out of control! abetterblackburn
  • Score: 8

2:26pm Thu 20 Feb 14

Fire Fly says...

Where are the family & friends of these poor residents...in my eyes they are as bad as the owners & staff for allowing their family member/friend to live like that.
Where are the family & friends of these poor residents...in my eyes they are as bad as the owners & staff for allowing their family member/friend to live like that. Fire Fly
  • Score: 11

4:20pm Thu 20 Feb 14

phil kernot says...

Should make the owner live there ,
Should make the owner live there , phil kernot
  • Score: 10

5:37pm Thu 20 Feb 14

bazil0210 says...

This does not surprise me with this home, it's not the first time it's been in bother with CQC.
It doesn't take a genius to clean up properly and to ensure the building is properly heated.
It's obvious the manager is not doing her job properly by not overseeing that the staff are doing their jobs properly.
New manager and staff overhaul I think!!!
This does not surprise me with this home, it's not the first time it's been in bother with CQC. It doesn't take a genius to clean up properly and to ensure the building is properly heated. It's obvious the manager is not doing her job properly by not overseeing that the staff are doing their jobs properly. New manager and staff overhaul I think!!! bazil0210
  • Score: 10

5:38pm Thu 20 Feb 14

ladysal says...

Fire Fly wrote:
Where are the family & friends of these poor residents...in my eyes they are as bad as the owners & staff for allowing their family member/friend to live like that.
Agree. Having worked in a number of care homes over the years, when trying to find a suitable one for a family member, the first "test" was the smell. If it smelled of disinfectant (or other stuff.....) then it was an immediate no. The second test was the other residents: did their clothes fit? Were they clean, smart and age appropriate? Did the residents look interested and involved? Why do I get the feeling that the answer to all of the second questions would have been no.....
[quote][p][bold]Fire Fly[/bold] wrote: Where are the family & friends of these poor residents...in my eyes they are as bad as the owners & staff for allowing their family member/friend to live like that.[/p][/quote]Agree. Having worked in a number of care homes over the years, when trying to find a suitable one for a family member, the first "test" was the smell. If it smelled of disinfectant (or other stuff.....) then it was an immediate no. The second test was the other residents: did their clothes fit? Were they clean, smart and age appropriate? Did the residents look interested and involved? Why do I get the feeling that the answer to all of the second questions would have been no..... ladysal
  • Score: 8

11:26pm Thu 20 Feb 14

Horsfield Cllr says...

In Pendle we have a health and social care scrutiny panel that looks at standards of care and we have already done valuable work to ensure that standards in care homes will improve. we also believe that by having professionally trained and properly paid staff, standards will improve because what is often seen as a low paid job should be seen as an important career looking after people giving them dignity and respect whilst doing so.
In Pendle we have a health and social care scrutiny panel that looks at standards of care and we have already done valuable work to ensure that standards in care homes will improve. we also believe that by having professionally trained and properly paid staff, standards will improve because what is often seen as a low paid job should be seen as an important career looking after people giving them dignity and respect whilst doing so. Horsfield Cllr
  • Score: 3

1:41am Fri 21 Feb 14

woolywords says...

Horsfield Cllr wrote:
In Pendle we have a health and social care scrutiny panel that looks at standards of care and we have already done valuable work to ensure that standards in care homes will improve. we also believe that by having professionally trained and properly paid staff, standards will improve because what is often seen as a low paid job should be seen as an important career looking after people giving them dignity and respect whilst doing so.
Cllr Horsfield,
With the greatest of respect, your words here carry nothing to assure anyone, that even with an extra layer of oversight, people should have no worries. Where, quite the opposite, in fact, and have great concern, if given what you say, is anywhere near the truth of things.
When 'standards will improve' is stated twice, in one statement, this implies to me that, in the past, the places that you claim to scrutinise have not met the standards that you aspire to.
Irrespective of, 'we also believe that by having professionally trained and properly paid staff'; the absolute truth of the matter is, you don't have a snowball in Hell's chance of enforcing a pay rise, increasing staffing levels nor their qualification levels, as this is way beyond your remit as either a Councillor or scrutineer, isn't it?
Whilst you may be driven by the best of all motives in what you are doing here, it has to be said that you, like the rest of us, are utterly powerless to intervene in the internal running of these places. Where even CQC can only proffer recommendations to owner/operators, whom themselves are often businesses registered in far flung tax havens, beyond the reach of our jurisprudence.
The only prospect of any sea change in operation is for the local authorities, the length and breadth of this land, to seek practicable, enforcible legislation, where a paid for, (by these companies and not local tax payer), local inspectorates, whom have the ultimate sanction of closing them down, much as health inspectors do, now.
Am completely sure that, if you were to nail your colours to the masthead of that campaign, few, if any of your political opponents would dare to oppose you, for whatever petty, political reason that they may contrive.
You know that older people are more politically savvy and canny, as well. They'll assuredly support anyone, whom is prepared to stand up and state that, this community owes an huge debt of gratitude to the older generation, who made this country what it is today, and by that measure, we would be failing in our honourable duty as citizens, if we failed them now, when they most need our help to live our their days, in a warm, comfortable and dignified way..
Whilst your hands may be tied in this matter, it does not stop you kicking and screaming about the injustice that has been perpetrated against the elderly, by those that never foresaw what has become the everyday norm of care homes. As the essayist, Edmund Burke once wrote, 'all that is necessary for the triumph of evil, is that good men, do nothing'.
Whilst my tone may seem a little over the top, it's only when you use such emotive terms that you can ever seek to raise some form of empathy in people. Mistreating the elderly is much akin to drowning or beating puppies; it really riles people and it is to that emotion that you should play to, thus ensuring that you garner support. Like posing the question, 'and just when did you stop beating your wife', you should ask, 'are you prepared to go on record as being uncaring towards the elderly', of your opponents.
[quote][p][bold]Horsfield Cllr[/bold] wrote: In Pendle we have a health and social care scrutiny panel that looks at standards of care and we have already done valuable work to ensure that standards in care homes will improve. we also believe that by having professionally trained and properly paid staff, standards will improve because what is often seen as a low paid job should be seen as an important career looking after people giving them dignity and respect whilst doing so.[/p][/quote]Cllr Horsfield, With the greatest of respect, your words here carry nothing to assure anyone, that even with an extra layer of oversight, people should have no worries. Where, quite the opposite, in fact, and have great concern, if given what you say, is anywhere near the truth of things. When 'standards will improve' is stated twice, in one statement, this implies to me that, in the past, the places that you claim to scrutinise have not met the standards that you aspire to. Irrespective of, 'we also believe that by having professionally trained and properly paid staff'; the absolute truth of the matter is, you don't have a snowball in Hell's chance of enforcing a pay rise, increasing staffing levels nor their qualification levels, as this is way beyond your remit as either a Councillor or scrutineer, isn't it? Whilst you may be driven by the best of all motives in what you are doing here, it has to be said that you, like the rest of us, are utterly powerless to intervene in the internal running of these places. Where even CQC can only proffer recommendations to owner/operators, whom themselves are often businesses registered in far flung tax havens, beyond the reach of our jurisprudence. The only prospect of any sea change in operation is for the local authorities, the length and breadth of this land, to seek practicable, enforcible legislation, where a paid for, (by these companies and not local tax payer), local inspectorates, whom have the ultimate sanction of closing them down, much as health inspectors do, now. Am completely sure that, if you were to nail your colours to the masthead of that campaign, few, if any of your political opponents would dare to oppose you, for whatever petty, political reason that they may contrive. You know that older people are more politically savvy and canny, as well. They'll assuredly support anyone, whom is prepared to stand up and state that, this community owes an huge debt of gratitude to the older generation, who made this country what it is today, and by that measure, we would be failing in our honourable duty as citizens, if we failed them now, when they most need our help to live our their days, in a warm, comfortable and dignified way.. Whilst your hands may be tied in this matter, it does not stop you kicking and screaming about the injustice that has been perpetrated against the elderly, by those that never foresaw what has become the everyday norm of care homes. As the essayist, Edmund Burke once wrote, 'all that is necessary for the triumph of evil, is that good men, do nothing'. Whilst my tone may seem a little over the top, it's only when you use such emotive terms that you can ever seek to raise some form of empathy in people. Mistreating the elderly is much akin to drowning or beating puppies; it really riles people and it is to that emotion that you should play to, thus ensuring that you garner support. Like posing the question, 'and just when did you stop beating your wife', you should ask, 'are you prepared to go on record as being uncaring towards the elderly', of your opponents. woolywords
  • Score: 6

3:27pm Fri 21 Feb 14

idysalim says...

would never ever dream of placing my parents in a situation like that,morally abhorrent..look after your own blood or is that such an alien concept these days
would never ever dream of placing my parents in a situation like that,morally abhorrent..look after your own blood or is that such an alien concept these days idysalim
  • Score: 2

9:29pm Fri 21 Feb 14

Parly says...

Firstly, someone remarked that the owners should try living there and see how they like it. They do. The manager is also the owner. That's usually the problem.

Someone else remarked that the smell of disinfectant in a home should set alarm bells ringing. I disagree. The smell of disinfectant means someone is cleaning – which is a good thing.

The family and friends are never to blame for a poorly managed care home. They may well have raised concerns about conditions and found that the manager / owners couldn't really give one. For all we know, relatives may have been the ones to flag up the concerns to CQC which prompted an inspection. Don't be so quick to judge and criticise.

This home has a particularly poor track record however, as is often the case, the owners will improve standards in whatever area it is they've been pulled up about. With that box ticked, they think they're safe until the next inspection which inevitably uncovers more problems but in a different area. For their own interests and to keep costs down, care homes of this calibre don't like well trained, professional staff. They'd be reported for poor practice every day of the week if this were the case so prefer to keep knowledge, understanding and training to an absolute minimum.

CQC aren't there to babysit every care home but my feeling is that Mill Lodge won't be a registered care home for much longer. Shame really because the residents will suffer but moving to another home is the lesser of two evils.
Firstly, someone remarked that the owners should try living there and see how they like it. They do. The manager is also the owner. That's usually the problem. Someone else remarked that the smell of disinfectant in a home should set alarm bells ringing. I disagree. The smell of disinfectant means someone is cleaning – which is a good thing. The family and friends are never to blame for a poorly managed care home. They may well have raised concerns about conditions and found that the manager / owners couldn't really give one. For all we know, relatives may have been the ones to flag up the concerns to CQC which prompted an inspection. Don't be so quick to judge and criticise. This home has a particularly poor track record however, as is often the case, the owners will improve standards in whatever area it is they've been pulled up about. With that box ticked, they think they're safe until the next inspection which inevitably uncovers more problems but in a different area. For their own interests and to keep costs down, care homes of this calibre don't like well trained, professional staff. They'd be reported for poor practice every day of the week if this were the case so prefer to keep knowledge, understanding and training to an absolute minimum. CQC aren't there to babysit every care home but my feeling is that Mill Lodge won't be a registered care home for much longer. Shame really because the residents will suffer but moving to another home is the lesser of two evils. Parly
  • Score: 3

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree