Hyndburn MP raises issue of ‘significant problems’ at Royal Blackburn Hospital A & E

AN MP believes there are ‘significant problems’ within the emergency ward at Royal Blackburn Hospital, after the department was ranked in the bottom 10 in the country in recent survey scores.

The accident and emergency ward for East Lancashire Hospitals NHS Trust scored just 30 in the Friends and Family Test for October, which placed it 132nd out of 142 trusts.

The Lancashire Telegraph has been highlighting delays and missed targets within the department in recent weeks, with hundreds of patients facing waits of more than four hours and ambulances often ‘queued’ outside.

Graham Jones, Labour MP for Hyndburn, wrote on his blog: “Anyone with any experience could tell you that there is a significant problem. I have sat in A&E with my young daughter and experienced how hard the staff in triage work, but how overwhelmed they are.”

He fears the situation will worsen if the GP walk-in centre at Accrington Victoria Hospital was to close, which is still an option being considered by health commissioners.

He said the government should do more to ease NHS cuts in deprived areas such as East Lancashire, but believes ELHT’s management are also to blame.

The Friends and Family Test scores were first published in September, when ELHT’s emergency care performed slightly better, ranking 115th.

The methodology used to calculate the scores has proved controversial however. In the October figures just 44 out of 325 respondents said they were ‘unlikely’ or ‘extremely unlikely’ to recommend the service, but this was a higher proportion than most other trusts.

ELHT did not want to respond to Mr Jones’s comments, but director Val Bertenshaw said earlier this week: “We have one of the busiest emergency departments in the north west and Royal Blackburn Hospital is the busiest hospital for ambulance arrivals.

“The care and safety of our patients is our main priority and all staff work hard to ensure that patients are seen as quickly as possible.”

Comments (14)

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9:30am Sat 14 Dec 13

kapalski says...

And here we are again, deprived area. I am from this area and far from deprived thank you! Is it just this area, I don't bloody think so, what happens in east lancs happens in lots of other towns aswell. Who are you to label us all in this way!!

You MP's and CCG people are quick to say this trust needs help, so what the hell are you all doing to help?? Close Accy walk in center, yeah good idea you god dam idiots!! Lets make it even harder for RBH, and then wonder why it is not improving.

Between the lot of you, you have no idea what you are doing or even what to do to improve!!
And here we are again, deprived area. I am from this area and far from deprived thank you! Is it just this area, I don't bloody think so, what happens in east lancs happens in lots of other towns aswell. Who are you to label us all in this way!! You MP's and CCG people are quick to say this trust needs help, so what the hell are you all doing to help?? Close Accy walk in center, yeah good idea you god dam idiots!! Lets make it even harder for RBH, and then wonder why it is not improving. Between the lot of you, you have no idea what you are doing or even what to do to improve!! kapalski

9:56am Sat 14 Dec 13

travel happy wanderer says...

The clowns should never have shut A&E at Burnley .
The clowns should never have shut A&E at Burnley . travel happy wanderer

11:12am Sat 14 Dec 13

Sajdin says...

The one thing which would help things (and no way resolve it) is if people only went to A&E and the Urgent Care Centre, when needed. Some of the stuff our good old public are going for, its a joke.

The underlining issue is the availability of appointments or the ability to see a doctor?

So instead of the constant bashing of the Hospitals, I think LET and the MP's should concentrate on GP's. Our real front line service!
The one thing which would help things (and no way resolve it) is if people only went to A&E and the Urgent Care Centre, when needed. Some of the stuff our good old public are going for, its a joke. The underlining issue is the availability of appointments or the ability to see a doctor? So instead of the constant bashing of the Hospitals, I think LET and the MP's should concentrate on GP's. Our real front line service! Sajdin

12:43pm Sat 14 Dec 13

para999 says...

I think the staff at Blackburn's A&E work incredibly hard!
The only thing that will ease the congestion is if the general public used it for what it was intended to be used for : Accidents and life-threatening emergencies!

It beggars belief that people will sit there for hours on end waiting to be seen - if you can wait that long it isn't a life-threatening emergency! Therefore a more appropriate alternative care can be sourced for example out of hours GP - where - in my experience you will get seen quicker than in the 5-6 hour wait at A&E!

People need to start using their common sense!
I think the staff at Blackburn's A&E work incredibly hard! The only thing that will ease the congestion is if the general public used it for what it was intended to be used for : Accidents and life-threatening emergencies! It beggars belief that people will sit there for hours on end waiting to be seen - if you can wait that long it isn't a life-threatening emergency! Therefore a more appropriate alternative care can be sourced for example out of hours GP - where - in my experience you will get seen quicker than in the 5-6 hour wait at A&E! People need to start using their common sense! para999

1:52pm Sat 14 Dec 13

vicn1956 says...

It's not the workers on the coal face's fault -they are great and work hard-in my experience.
But surely one of the main reasons A+E is overwhelmed is BROWN handed the GPs a contract even their negotiator couldn't believe in his wildest dreams they would get. The result?-many people give up trying to see their doctor and end up going to A+E. Also hospital administrators making poor decisions-like closing down Burnley A+E amongst many others.

Here we see a politician playing politics and telling half truths to score political points.
It's not the workers on the coal face's fault -they are great and work hard-in my experience. But surely one of the main reasons A+E is overwhelmed is BROWN handed the GPs a contract even their negotiator couldn't believe in his wildest dreams they would get. The result?-many people give up trying to see their doctor and end up going to A+E. Also hospital administrators making poor decisions-like closing down Burnley A+E amongst many others. Here we see a politician playing politics and telling half truths to score political points. vicn1956

2:08pm Sat 14 Dec 13

wrinkles says...

Congratulations to the man for actually finding the hospital, as road signage is sadly lacking.
Congratulations to the man for actually finding the hospital, as road signage is sadly lacking. wrinkles

3:07pm Sat 14 Dec 13

cutthebull says...

This is my comment from the other day: It's a disgrace what is happening in A&E nurses quitting left right & centre, agency staff doing very limited work on triple the normal staffs wage. Normal staff refusing to do extra because they get paid less than their normal rate. Queues of 10+ ambulances at a time & 1 nurse to triage. 1 nurse to triage the 'walking' wounded who often walk in with things far more serious than what should be classed as walking, or patients with ailments that shouldn't even be there! Staff physically cannot help each other because they cannot deal with their own workload. Higher management coming down shouting about targets & why the patient hasn't been moved, dealt with, not that they'll get their hands dirty obviously or, the fact that they've been on the corridor/waiting room for 2hrs + before they came into your room means nothing. Staff are exhausted not getting breaks, don't even have time to go to toilet, but that doesn't matter as it's not as though they has time to get a drink. Infection control stopped staff having bottles of water/ pop on shop floor for staff. Staff keeping sugar sweets in their pocket & eating them on the sly to stop their own blood sugars dropping & passing out. Public getting angry at us for not seeing them quick enough or getting their relative a bed, room etc. staff stress levels are through the roof & morale is at it's lowest. Staff feel trapped, there's no training & when there is it's for the ones who's face fits not the ones who work hard. Staff try their best but unfortunately with the amount of people coming through the door, having no beds left in the hospital & poor staffing levels that is just not good enough. It's horrible situation staff find themselves in & each one of them fears for the lack of care for their patients. Trust me staff are having sleepless days/nights about what's happening there & they are fearing for their careers knowing that they are going to miss something & serious harm will happen. Nurses are not paid enough for that responsibility but lucky for the public they don't do it for the money.
Oh & Graham Jones your a quick cookie aren't you ,serious concerns of RBH A&E , your about 5 years too late my son to be concerned & even LETs concerns have been documented longer than yours, horse bolted spring to mind, but what's going to happen seriously answer - nothing! & personally Accy Vic's GP is going that's my opinion, never mind public consultation they've already decided like they did with burnley!
This is my comment from the other day: It's a disgrace what is happening in A&E nurses quitting left right & centre, agency staff doing very limited work on triple the normal staffs wage. Normal staff refusing to do extra because they get paid less than their normal rate. Queues of 10+ ambulances at a time & 1 nurse to triage. 1 nurse to triage the 'walking' wounded who often walk in with things far more serious than what should be classed as walking, or patients with ailments that shouldn't even be there! Staff physically cannot help each other because they cannot deal with their own workload. Higher management coming down shouting about targets & why the patient hasn't been moved, dealt with, not that they'll get their hands dirty obviously or, the fact that they've been on the corridor/waiting room for 2hrs + before they came into your room means nothing. Staff are exhausted not getting breaks, don't even have time to go to toilet, but that doesn't matter as it's not as though they has time to get a drink. Infection control stopped staff having bottles of water/ pop on shop floor for staff. Staff keeping sugar sweets in their pocket & eating them on the sly to stop their own blood sugars dropping & passing out. Public getting angry at us for not seeing them quick enough or getting their relative a bed, room etc. staff stress levels are through the roof & morale is at it's lowest. Staff feel trapped, there's no training & when there is it's for the ones who's face fits not the ones who work hard. Staff try their best but unfortunately with the amount of people coming through the door, having no beds left in the hospital & poor staffing levels that is just not good enough. It's horrible situation staff find themselves in & each one of them fears for the lack of care for their patients. Trust me staff are having sleepless days/nights about what's happening there & they are fearing for their careers knowing that they are going to miss something & serious harm will happen. Nurses are not paid enough for that responsibility but lucky for the public they don't do it for the money. Oh & Graham Jones your a quick cookie aren't you ,serious concerns of RBH A&E , your about 5 years too late my son to be concerned & even LETs concerns have been documented longer than yours, horse bolted spring to mind, but what's going to happen seriously answer - nothing! & personally Accy Vic's GP is going that's my opinion, never mind public consultation they've already decided like they did with burnley! cutthebull

3:25pm Sat 14 Dec 13

peely says...

para999 wrote:
I think the staff at Blackburn's A&E work incredibly hard!
The only thing that will ease the congestion is if the general public used it for what it was intended to be used for : Accidents and life-threatening emergencies!

It beggars belief that people will sit there for hours on end waiting to be seen - if you can wait that long it isn't a life-threatening emergency! Therefore a more appropriate alternative care can be sourced for example out of hours GP - where - in my experience you will get seen quicker than in the 5-6 hour wait at A&E!

People need to start using their common sense!
Spot on ! Well said !
[quote][p][bold]para999[/bold] wrote: I think the staff at Blackburn's A&E work incredibly hard! The only thing that will ease the congestion is if the general public used it for what it was intended to be used for : Accidents and life-threatening emergencies! It beggars belief that people will sit there for hours on end waiting to be seen - if you can wait that long it isn't a life-threatening emergency! Therefore a more appropriate alternative care can be sourced for example out of hours GP - where - in my experience you will get seen quicker than in the 5-6 hour wait at A&E! People need to start using their common sense![/p][/quote]Spot on ! Well said ! peely

5:13pm Sat 14 Dec 13

popsratcliffe says...

para999 wrote:
I think the staff at Blackburn's A&E work incredibly hard!
The only thing that will ease the congestion is if the general public used it for what it was intended to be used for : Accidents and life-threatening emergencies!

It beggars belief that people will sit there for hours on end waiting to be seen - if you can wait that long it isn't a life-threatening emergency! Therefore a more appropriate alternative care can be sourced for example out of hours GP - where - in my experience you will get seen quicker than in the 5-6 hour wait at A&E!

People need to start using their common sense!

And also use the ambulance service for Emergency Only instead of using it to think they can queue jump by using ambulances I was in A&E a few weeks back as an emergency I did not use the ambulance service my Granddaughter took me even though the DR rung through and told them to expect me the staff were great with me People are so inconsiderate and selfish they do not value the hard work that goes on there but will continually moan about the service
para999 wrote: I think the staff at Blackburn's A&E work incredibly hard! The only thing that will ease the congestion is if the general public used it for what it was intended to be used for : Accidents and life-threatening emergencies! It beggars belief that people will sit there for hours on end waiting to be seen - if you can wait that long it isn't a life-threatening emergency! Therefore a more appropriate alternative care can be sourced for example out of hours GP - where - in my experience you will get seen quicker than in the 5-6 hour wait at A&E! People need to start using their common sense! And also use the ambulance service for Emergency Only instead of using it to think they can queue jump by using ambulances I was in A&E a few weeks back as an emergency I did not use the ambulance service my Granddaughter took me even though the DR rung through and told them to expect me the staff were great with me People are so inconsiderate and selfish they do not value the hard work that goes on there but will continually moan about the service popsratcliffe

12:49pm Sun 15 Dec 13

Makjak001 says...

It's not the staff at the hospita, it's the bellends that manage the place, facility's are over stretched because of the closures at Burnley, these people move from trust to trust, and take massive payments for failing to do the job properly, Blackburn is one of the dirtiest hospitals I've ever been in, it's no wonder they've had problems , people can leave the hospital worse off than when they went in.. Surely the most important issue in any hospital is hygiene, if you can't sort that out, you may as well give up now, and shut the whole place down.. Secondly staff morale, everybody that works at the Blackburn hospital from the porters up, are **** at the whole situation.. They know it's a mess, and they want it sorting out.. The trust management have nothing to loose or gain, they don't really care about our hospital. We need people who do care, and have something to loose if the hospital fails.. That way we may get the job done properly..
It's not the staff at the hospita, it's the bellends that manage the place, facility's are over stretched because of the closures at Burnley, these people move from trust to trust, and take massive payments for failing to do the job properly, Blackburn is one of the dirtiest hospitals I've ever been in, it's no wonder they've had problems , people can leave the hospital worse off than when they went in.. Surely the most important issue in any hospital is hygiene, if you can't sort that out, you may as well give up now, and shut the whole place down.. Secondly staff morale, everybody that works at the Blackburn hospital from the porters up, are **** at the whole situation.. They know it's a mess, and they want it sorting out.. The trust management have nothing to loose or gain, they don't really care about our hospital. We need people who do care, and have something to loose if the hospital fails.. That way we may get the job done properly.. Makjak001

1:13pm Sun 15 Dec 13

happycyclist says...

People go to A&E because they have to wait three weeks to see their GP and the idiots cut the NHS Direct helpline. It's not rocket science.
People go to A&E because they have to wait three weeks to see their GP and the idiots cut the NHS Direct helpline. It's not rocket science. happycyclist

1:17pm Sun 15 Dec 13

happycyclist says...

para999 wrote:
I think the staff at Blackburn's A&E work incredibly hard!
The only thing that will ease the congestion is if the general public used it for what it was intended to be used for : Accidents and life-threatening emergencies!

It beggars belief that people will sit there for hours on end waiting to be seen - if you can wait that long it isn't a life-threatening emergency! Therefore a more appropriate alternative care can be sourced for example out of hours GP - where - in my experience you will get seen quicker than in the 5-6 hour wait at A&E!

People need to start using their common sense!
When you've been in an accident and a couple of days later things start to hurt internally, is that for A&E or a GP? When you go to your GP and are told that it will be 21 days before you can see anyone, and don't know what's going on inside your body, then it's no wonder people resort to A&E. That happened to me in the summer. If it HAD been something serious, I could have been dead in three weeks.
[quote][p][bold]para999[/bold] wrote: I think the staff at Blackburn's A&E work incredibly hard! The only thing that will ease the congestion is if the general public used it for what it was intended to be used for : Accidents and life-threatening emergencies! It beggars belief that people will sit there for hours on end waiting to be seen - if you can wait that long it isn't a life-threatening emergency! Therefore a more appropriate alternative care can be sourced for example out of hours GP - where - in my experience you will get seen quicker than in the 5-6 hour wait at A&E! People need to start using their common sense![/p][/quote]When you've been in an accident and a couple of days later things start to hurt internally, is that for A&E or a GP? When you go to your GP and are told that it will be 21 days before you can see anyone, and don't know what's going on inside your body, then it's no wonder people resort to A&E. That happened to me in the summer. If it HAD been something serious, I could have been dead in three weeks. happycyclist

1:51pm Sun 15 Dec 13

mavrick says...

Everybody should write to their MP with a list of what we want from the NHS. be it more walk in centres or easier GP appointments, More ambulances with trained paramedics. Better Management in the NHS. with some examples of the failures and options on how to put things right and prevent them from happening again. I would urge people to completely ignore the political whining about money. This is OUR NHS and we WILL have it the way WE want it. I don't believe for one second this country does not have the resources needed to fund a proper NHS. It is up to us all to make the effort to make the Politicians deliver what we want and not what they say we can have.
Everybody should write to their MP with a list of what we want from the NHS. be it more walk in centres or easier GP appointments, More ambulances with trained paramedics. Better Management in the NHS. with some examples of the failures and options on how to put things right and prevent them from happening again. I would urge people to completely ignore the political whining about money. This is OUR NHS and we WILL have it the way WE want it. I don't believe for one second this country does not have the resources needed to fund a proper NHS. It is up to us all to make the effort to make the Politicians deliver what we want and not what they say we can have. mavrick

5:23pm Sun 15 Dec 13

mys says...

What it is, is the stupid gps send people to A&E because they can't be arsed themselves,also if the public dealt with there stupid coughs n colds etc at home instead of going to the hospital it would solve a great deal,the doctors and nurses at blackburn do a magnifisent job considering there run off there feet with time wasters so stop blaming the staff and sort the bloody public time wasters out,for gods sake,it's always the staff that get the blame,well I'm sorry but it's the stupid pen pushers that are allowing this to happen,SORT IT FAST don't just talk about doing something DO IT
What it is, is the stupid gps send people to A&E because they can't be arsed themselves,also if the public dealt with there stupid coughs n colds etc at home instead of going to the hospital it would solve a great deal,the doctors and nurses at blackburn do a magnifisent job considering there run off there feet with time wasters so stop blaming the staff and sort the bloody public time wasters out,for gods sake,it's always the staff that get the blame,well I'm sorry but it's the stupid pen pushers that are allowing this to happen,SORT IT FAST don't just talk about doing something DO IT mys

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