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Mums' anger over boy's care at Blackburn Hospital
THE mother of a four-year-old boy who broke his arm on holiday has spoken of her anger at the treatment he received at Royal Blackburn Hospital.
Mum-of-three Nicola Bentley, 37, of Darwen, took son Ellis Hoole to Westmorland General Hospital for an X-ray and a temporary cast when he suffered the break after falling from monkey bars near Kendal on Saturday, August 24.
Following a further appointment at Royal Lancaster Hospital, she was told to take him to her hospital for a follow-up appointment when the family returned home.
But when she rang up on Monday, August 26, Nicola was told by staff at Royal Blackburn Hospital that they would have to report to A&E.
After two days of unanswered phone calls, Ellis was finally offered an appointment in Burnley but Nicola had already booked one in Lancaster.
Office clerk Nicola, who lives with partner Jason Hoole, said: “We were treated horrendously by them and it’s shocking how many times we had to phone to actually get somewhere with them.
“I can’t believe how we have been treated and there was no way that my son and I were going to sit in A&E for hours after already being seen by one two days before.
“It was so easy to get an appointment in Lancaster so we have been going there ever since.
“It took days to get offered an appointment from Royal Blackburn Hospital, but after a phone call from Lancaster Hospital, it was all sorted.”
Ellis has just started at St Paul's Primary School, Hoddlesden, and has his next appointment in Lancaster tomorrow.
Rineke Schram, medical director at East Lancashire Hospitals NHS Trust, said: “We are unable to comment on individual cases due to patient confidentiality.
“I am sorry that Ellis’s parent’s experience of our service has not been good and I would ask them to contact us directly so that we may learn any lessons from their experience.”
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