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Review ordered into problems at Burnley v Preston derby match
A REVIEW has been ordered after ticketing issues generated at the Clarets’ League Cup clash with Preston North End.
A surge of last-minute arrivals at the James Hargreaves Stand caused hold-ups at the turnstiles for the Tuesday night clash.
Fans not holding tickets had been asked to turn up earlier in a bid to avoid repeats experienced at the Lancashire derby.
And problems emerged when supporters in the lower tier moved to be closer to the visiting North End supporters, despite holding tickets for seats in other parts of the stand.
A Burnley FC spokesman said: “This caused potential overcrowding issues in those blocks, which unfortunately could not be dealt with until half-time for safety reasons.”
Around 30 fans are said to have accepted transfers to the lower tier of the Jimmy McIlroy Stand, during the first half and at the break, as stewards attempted to alleviate the difficulties.
Club officials say there was also a problem with persistent standing in the same seating areas and called for the co-operation of supporters in overcoming the issue.
For the game, the club had elected to open only the lower tiers at James Hargreaves and Jimmy McIlroy stands.
Addressing fans, the spokesman added: “We would like to apologise for any inconvenience caused at (the) game and we thank you for your patience, understanding and support.”
The club has also pledged to investigate complaints regarding the accessibility of the ‘vaping’ zone, which is situated at one end of the James Hargreaves Stand.
Another issue with cash-only turnstiles closing, after running out of tickets, and then failing to reopen as ticket-only gates, will also be probed.
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