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MP backs Darwen jet delay couple
2:41pm Wednesday 20th February 2013 in News
DARWEN MP Jake Berry has called on an airline to compensate a couple who were stranded at a Portugal airport for nearly 12 hours.
Stephen and Mandy Ainsworth, of Astley Bank, Darwen, were stuck at Faro Airport after an operational fault prevented the departure of their Jet2.com flight three years ago.
The couple has been fighting for compensation from Jet2 ever since.
Mr Berry said: “This is deeply unfair that Mr and Mrs Ainsworth have struggled for three years to win compensation.
“I have been in talks with Jet2, the Department of Transport and Mr Ainsworth to try to agree a way forward, however, Jet2 is still refusing to pay.”
Mr Ainsworth said: “This is a matter of fairness and I believe there are others in the same situation.”
A Jet2.com spokeswoman said: “After a thorough investigation into the cause of Mr Ainsworth’s delay we have found that this was due to an extraordinary circumstance which was unforeseeable and unavoidable and therefore there is no liability to pay compensation.
“We would like to once again extend our sincere apologies for the inconvenience caused during this delay.”